Updated on October 2013
Our company does not accept returns nor give replacements. We will issue credit back to your card or credit you on the next order once we receive proof of defective or damaged-by-shipment items. You may provide this by either:
1) shipping the damaged/defective items back to us
2) sending a photo through e-mail (firstname.lastname@example.org) or regular mail to Golden Eagle J, Inc. 1028 McClellan St. Kissimmee, FL 34741
Please order two to three weeks early, if possible, before you setup for your show because we may not be able to deliver your package in time for it. Also, please write down your order number and have it ready for reference if you need to call us with questions regarding your order.
We typically use the US Post Office for our shipping needs, as they are faster and cheaper than UPS in most cases. If you specifically want your package shipped only by UPS or US Post Office, please let us know by typing it in the "Special Instructions" form when ordering.
The minimum/average shipping cost for UPS and Post Office Priority with insurance is $15.00. You can let us know if you do not require the insurance by typing it in the "Special Instructions" form.
There have been instances where the Post Office and UPS has lost our packages in the past, so we ship all packages with insurance by default within the United States.
For Post Office shipments, we use the "Flat Rate Box" option if applicable. Generally, we will find the cheapest shipping method and change it for you if you do not have a preference. We add $2.00 to $3.00 (depending on the size of the order) for handling, packaging, and sending orders to the shipping outlet location.
We apologize, but our company does not ship outside the United States and we do not drop-ship.
We take credit/debit cards and PayPal only.
If you feel the goldeneaglej.com website to be unsafe for your credit card transaction, you may call in your credit card number to our office at 407-343-7424.
If you are calling in your credit card number, please let me know you are doing so by leaving a note in the "Special Instructions" form when ordering.
Credit card billing address is different from your shipping address?
I need an approved mailing address before I can send your order, so please do the following:
1) Call your credit card's toll-free customer service phone number located on the back of your credit card.
2) Once you reach a customer service operator, tell him/her you want to add a shipping address to the account.
3) Contact Golden Eagle J Inc with your credit card's customer service phone number by either e-mailing to email@example.com or calling 407-343-7424. Ask for Anson and please provide your order number.
We do not know an item is sold out until we get an order that needs that particular item, and when we go to pick it up, we find that it is out of stock. This happens because we sell from our warehouse and at shows as well, so items are also bought by walk-in customers who hand-pick out the merchandise personally. Therefore, we cannot accurately keep track of our huge inventory on our website. Our website inventory is not updated until someone orders merchandise that we happen to find is sold out. Only then do we know an item is out of stock, and we are able to add the "Sold Out" label to it online.
Items that state "Sold Out" are most likely not coming back in.