Updated on October 2013
No Returns, No replacements. We will issue credit back to your credit card or credit for next order, once we receive Proof of defective or damaged-by-shipped items by either shipping the damaged/defective items back to us, or send a photo by either email (email@example.com) or regular mail. to Golden Eagle J, Inc. 1028 McClellan St. Kissimmee, FL 34741
Please order two to three weeks, if you can, before you setup for your show. We may not be able to delivery your package on time.
Please write down your order number.
We usually use the US Post Office for our shipping needs, they are faster and cheaper then UPS. If you only want your package shipped only by UPS or US Post Office, please let us know by typing it in the "Special Instructions" form when ordering.
Minimum/average Shipping cost for UPS and Post Office Priority with Insurance is $15.00 (You can let us know you do not require the insurance by typing it in the "Special Instructions" form.
The Post Office and UPS has lost our packages in the past so we ship all packages with Insurance within the United States.
We use the Post Office "Flat Rate Box" if applicable. We will find the cheapest shipping method, and change it for you. + we add $2.00 to $3.00, depending on the size of the package for taping, handling, packaging, and sending to the shipping Outlet location.
Sorry, we do not ship outside the United States.
Forms of Payments: We take credit cards, and paypal.
If you feel that goldeneaglej.com website to be unsafe for your credit card transaction, you can call in your credit card number to our office at 407-343-7424.
If you are calling in your credit card number, please let me know you are doing so by leaving me a note in the "Special Instructions" form when ordering.
If your Credit Card Billing is different from your Shipping address.
I need an approved mailing address before I can mail your shipment, so please do the following:
1) I need you to please call your credit card's toll-free customer service phone number located on the back of your credit card.
2) Once you reach a customer service operator, tell him/her you want to add a shipping address to the account.
3) Then, reply back to Golden Eagle J Inc, with your credit card's customer service phone number by either e-mailing to firstname.lastname@example.org or you can call me back at 407-343-7424 ask for Anson, and mention your order number.
There is no Drop-shipping.
Since we sell out of our showroom/warehouse, orders are first given to walk-in customers naturally since they are hand picking them out. Our Website inventory is not updated until someone orders a sold-out piece, then we know that a item is sold-out and able to update it.
Items that state "Sold Out" are they ever coming back in? Sorry no, sold out items are most likely not coming back in.