Updated on October 2013
This privacy notice discloses the privacy practices for GoldenEagleJ.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Our company does not accept returns nor give replacements. We will issue credit back to your card or credit you on the next order once we receive proof of defective or damaged-by-shipment items. You may provide this by either:
1) shipping the damaged/defective items back to us
2) sending a photo through e-mail (email@example.com) or regular mail to Golden Eagle J, Inc. 1028 McClellan St. Kissimmee, FL 34741
Please order two to three weeks early, if possible, before you setup for your show because we may not be able to deliver your package in time for it. Also, please write down your order number and have it ready for reference if you need to call us with questions regarding your order.
We typically use the US Post Office for our shipping needs, as they are faster and cheaper than UPS in most cases. If you specifically want your package shipped only by UPS or US Post Office, please let us know by typing it in the "Special Instructions" form when ordering.
The minimum/average shipping cost for UPS and Post Office Priority with insurance is $15.00. You can let us know if you do not require the insurance by typing it in the "Special Instructions" form.
There have been instances where the Post Office and UPS has lost our packages in the past, so we ship all packages with insurance by default within the United States.
For Post Office shipments, we use the "Flat Rate Box" option if applicable. Generally, we will find the cheapest shipping method and change it for you if you do not have a preference. We add $2.00 to $3.00 (depending on the size of the order) for handling, packaging, and sending orders to the shipping outlet location.
We apologize, but our company does not ship outside the United States and we do not drop-ship.
We take credit/debit cards and PayPal only.
If you feel the goldeneaglej.com website to be unsafe for your credit card transaction, you may call in your credit card number to our office at 407-343-7424.
If you are calling in your credit card number, please let me know you are doing so by leaving a note in the "Special Instructions" form when ordering.
Credit card billing address is different from your shipping address?
I need an approved mailing address before I can send your order, so please do the following:
1) Call your credit card's toll-free customer service phone number located on the back of your credit card.
2) Once you reach a customer service operator, tell him/her you want to add a shipping address to the account.
3) Contact Golden Eagle J Inc with your credit card's customer service phone number by either e-mailing to firstname.lastname@example.org or calling 407-343-7424. Ask for Anson and please provide your order number.
We do not know an item is sold out until we get an order that needs that particular item, and when we go to pick it up, we find that it is out of stock. This happens because we sell from our warehouse and at shows as well, so items are also bought by walk-in customers who hand-pick out the merchandise personally. Therefore, we cannot accurately keep track of our huge inventory on our website. Our website inventory is not updated until someone orders merchandise that we happen to find is sold out. Only then do we know an item is out of stock, and we are able to add the "Sold Out" label to it online.
Items that state "Sold Out" are most likely not coming back in.