Updated on October 2013
Return Policy
Our company does not accept returns nor give replacements.
We will issue credit back to your card or credit you on the next order once we receive proof of
defective or damaged-by-shipment
items. You may provide this by either:
1) shipping the damaged/defective items back to us
or
2) sending a photo through e-mail (buddyaj2000@yahoo.com) or regular mail to Golden Eagle J,
Inc. 1028 McClellan St. Kissimmee, FL 34741
Shipping
Please order two to three weeks early, if possible, before you setup for your
show because we may not be able to deliver your package in time for it. Also, please write down your order number and have it ready for reference if you need to call us with questions regarding your order.
We typically use the US Post Office for our shipping needs, as they are
faster and cheaper than UPS in most cases. If you specifically want your package
shipped only by UPS or US Post Office, please let us know by typing it in the
"Special Instructions" form when ordering.
The minimum/average shipping cost for UPS and Post
Office Priority with insurance is $15.00. You can let us
know if you do not require the insurance by typing it in the
"Special Instructions" form.
There have been instances where the Post Office and UPS has lost our packages in the past, so we ship all
packages with insurance by default within the United States.
For Post Office shipments, we use the "Flat Rate Box" option if applicable. Generally, we will find the
cheapest shipping method and change it for you if you do not have a preference. We add $2.00 to
$3.00 (depending on the size of the order) for handling,
packaging, and sending orders to the shipping outlet location.
We apologize, but our company does not ship outside the United States and we do not drop-ship.
Payment
We take credit/debit cards and PayPal only.
If you feel the goldeneaglej.com website to be unsafe for your credit
card transaction, you may call in your credit card number to our office
at 407-343-7424.
If you are calling in your credit card number, please let me know you
are doing so by leaving a note in the "Special Instructions" form
when ordering.
Credit card billing address is different from your shipping address?
I need an approved mailing address before I can send your order, so
please do the following:
1) Call your credit card's toll-free customer
service phone number located on the back of your credit card.
2) Once you reach a customer service operator, tell him/her you want to
add a shipping address to the account.
3) Contact Golden Eagle J Inc with your credit card's
customer service phone number by either e-mailing to buddyaj2000@yahoo.com
or calling 407-343-7424. Ask for Anson and please provide your
order number.
Merchandise Availability
We do not know an item is sold out until we get an order that needs that particular item, and when we go to pick it up, we find that it is out of stock. This happens because we sell from our warehouse and at shows as well, so items are also bought by walk-in customers who hand-pick out the merchandise personally. Therefore, we cannot accurately keep track of our huge inventory on our website. Our website inventory is not updated until someone orders merchandise that we happen to find is sold out. Only then do we know an item is out of stock, and we are able to add the "Sold Out" label to it online.
Items that state "Sold Out" are most likely not coming back in.
